Contact and order help

Email support@windowpeeper-ai.org from the address you used at checkout. Include your order reference, what happened and roughly when you paid. A screenshot can help; never send card details, passwords or your private access link.

Missing an email or link?

Check your spam folder and your recent orders in the browser you used for checkout. Emails can arrive after the video is finished; a missing email does not mean the video failed. If your 30-day email link has expired, contact us to recover access to unused credits.

Photo not accepted?

Use a JPG, PNG or WebP of one adult, up to 10 MB, with each side between 301 and 5,760 pixels. If the result doesn’t look like the person, try a sharper, front-facing photo in even light with nothing covering the face.

Video or refund questions

Tell us which video is affected and whether it is pending, failed or finished. A confirmed failure returns that attempt’s credit once. For money back, see the refund policy. We can’t guarantee a response time or a video completion time.

Removal requests

If a video made with this service shows you without your permission, email us with details and we will investigate.